Support

Contact

Questions about MyFileTracker, your trial, billing or Peppol? We help Herbalife distributors in Belgium, the Netherlands and France.

MyFileTracker is software for independent Herbalife distributors: customers, orders, inventory, invoices and nutrition follow-up in one platform. Use the form or email us. We reply in Dutch, English, French or Spanish. There is no walk-in address; support is by this form and email.

What can we help with?

  • Account and trial

    Help with sign-up, sign-in, email confirmation or the 30-day free trial. A card is required to start. You are not charged during the trial; then the subscription renews automatically.

  • Subscription and payments

    Questions about your MyFileTracker subscription, Stripe payments or cancelling. You can stop at any time; there are no long contracts.

  • Invoices and Peppol

    Customer invoices, Peppol delivery, or the company details that must appear on documents. Fill those in under Settings before you generate an invoice.

  • Using the app

    Customer management, orders, inventory, promo materials, nutrition follow-up or the product catalogue.

Email

You can also email us. Include your account email if you already have a login so we can look it up faster.

support@myfiletracker.com

Languages

We answer messages in Dutch, English, French and Spanish.

Check the FAQ first?

Trial, pricing, Peppol, inventory, privacy and export are already covered in the frequently asked questions.

Open the FAQ

Send a message

Fill in the form. We only use your details to reply.

We aim to reply within 24 hours