Frequently asked questions

We have answers

Find answers to the most common questions about MyFileTracker. Can’t find what you need? Get in touch

About MyFileTracker

What is MyFileTracker?

MyFileTracker is software for Herbalife distributors to manage customers, nutrition, fitness and inventory. It combines CRM, nutrition tracking, invoicing and sales analytics in one platform.

Who is MyFileTracker for?

MyFileTracker is built for independent Herbalife distributors, coaches, nutrition consultants and anyone who wants to follow customers on nutrition and fitness.

How is MyFileTracker different from other software?

MyFileTracker is purpose-built for Herbalife distributors, with nutrition tracking, commission calculation and product management. No bulky generic tools.

Getting started

How do I get started?

Sign up for a free trial (no credit card), add your customers, record their goals and measurements, and you’re ready.

How long does it take to enter all customers?

Most distributors finish in about 30 minutes. You enter name, contact details and goals. You can also import via CSV.

Do I get help with setup?

Yes. We offer setup help, video tutorials and email support.

Features

Can I manage my Herbalife products in MyFileTracker?

Yes. You can manage your Herbalife catalogue with prices, stock and commissions.

How does nutrition tracking work?

You enter customer measurements (weight, BMI, circumference). MyFileTracker calculates progress and gives you an overview.

Can I generate invoices automatically?

Yes. Create an order and MyFileTracker generates a professional invoice. You can also email it from the platform.

Does MyFileTracker work on mobile?

Yes. MyFileTracker is fully responsive. You can use the web app on your phone. A native app is in the works.

Security & privacy

Is my data safe in MyFileTracker?

Yes. We use encryption, daily backups and GDPR-compliant hosting. Your data stays protected.

Can my customers see their own data?

Yes. Customers can view progress, measurements and invoices in a client portal.

What about my customers’ privacy?

We respect your customers’ privacy. Their data is encrypted and only you and they have access.

Pricing & subscriptions

How much does MyFileTracker cost?

We offer several plans. Beginners start with a trial. Paid plans start at €19/month.

Is there a free trial?

Yes. A free trial with full access. No credit card required to start.

Can I cancel my plan?

Yes, you can cancel anytime. No long contracts or hidden fees.

Is there a discount for yearly plans?

Yes. Yearly plans are 20% cheaper than monthly.

Integrations

Does MyFileTracker support integrations?

We integrate with Stripe and Peppol, and offer webhooks. More integrations are coming.

Can I export my data?

Yes. You can export your data to CSV whenever you want.

What if I want to move to another system?

Your data is yours. Export to CSV and take it with you. No lock-in.

Still have questions?

Contact our support team. We’re happy to help.